CERBERUS VASE

LEAD TIME:

• How long will my order take to arrive?

All vases ordered take about 10-12 weeks for production. When the order is ready to ship, the courier details will be sent to the e-mail address provided on the order form. Please note any special requirements in the “Comments” section.

PAYMENT OPTIONS:

• I don't have PayPal- how can I purchase your work?

Simply send an email detailing your order via the quick contact link below. An invoice with banking details will be emailed to you. Once proof of payment is received your order will be processed and shipped.

• CONTACT

SHIPPING:

• Where do you ship to?

Currently shipping is to the UK, USA and SA. If your delivery address is outside of the UK, USA or SA let us know which vases you are interested in purchasing and we will be able to give you an estimate of the shipping cost, including duties, as well as the time in transit.

Please contact us directly at to discuss this option.

• How is my order shipped and how much does it cost?

All products are either shipped from Cara's Somerset West studio (Cape Town) or her United Kingdom distributor, where they are then sent out via trackable courier.

Shipping costs are at a flat rate.

Items are packed carefully and sent insured.

Expedited shipping is available. Please let us know of any special shipping requests in the "Comments" section of the order form or e-mail us via the contact form.

RETURNS:

• What is your returns policy?

Your satisfaction with our vases is very important to us. If your purchase fails to meet your expectations, we gladly accept returns, in line with the following policies:

Item damaged in shipment: Every order is packed carefully with high-quality cardboard and bubble bags to ensure that all items arrive at your door safely. In the event that your order is damaged during shipping, please notify us within 48 hours and save all of the packing material as required by the courier service to submit a claim. Handmade items are custom made and replacements require production time before they can be scheduled for shipment.

Item purchased by you: Except for special commissions, if you are dissatisfied with your purchase once you receive it, within 14 days of its receipt, you may return the item. Upon our receipt of the item in salable condition, we will replace the item with an item of equal value OR credit your purchase based on the original form of payment. (Please note that original shipping fees are non-refundable, and we do not cover the cost of return shipping.)

Item received as a gift: Should you wish to return an item received as a gift, please send back the item to us within 14 days of its receipt. We will gladly accept return of the item in salable condition and either replace it for another item of the same value OR issue a merchandise credit worth the value of the item on the date of return. (Please note that original shipping fees are non-refundable, and we do not cover the cost of return shipping.)

REFUNDS:

• Refund Policy

Your satisfaction with our products is very important to us. If your purchase fails to meet your expectations, we gladly accept returns according to the following policies:

Item damaged in shipment: Every order is packed carefully with high-quality cardboard and bubble bags to ensure that all items arrive at your door safely. In the event that your order is damaged during shipping, please notify us within 48 hours and save all of the packing material (required by all couriers) to submit a claim. Handmade items are custom made and replacements require production time before they can be scheduled for shipment.

Item purchased by you: Except for special commissions, if you are dissatisfied with your purchase once you receive it, within 14 days of its receipt, you may return the item. Upon our receipt of the item, and once we have confirmed it is in saleable condition, we will replace the item with an item of equal value OR credit your purchase based on the original form of payment. (Please note that original shipping fees are non-refundable, and we do not cover the cost of return shipping.)

Item received as a gift: Should you wish to return an item received as a gift, please send back the item to us within 14 days of its receipt. We will gladly accept return of the item, and once we have confirmed it is in saleable condition, we can either replace it for another item of the same value OR issue a credit note worth the value of the item on the date of return. (Please note that original shipping fees are non-refundable, and we do not cover the cost of return shipping.)

How can I contact you?

• We are available to help you with any requests or concerns. Please click on the link below.
• CONTACT